Shipping policy
AZ Sports – Shipping Policy
AZ Sports aims to deliver sports products efficiently across the UAE and worldwide. Please review our shipping terms below.
1. Shipping Locations
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We ship all over the UAE.
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We also offer international (worldwide) shipping.
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Delivery availability may vary depending on destination and courier service.
2. Order Processing Time
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Orders are processed within 1–2 business days after order confirmation.
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Orders placed on Sundays or UAE public holidays will be processed on the next business day.
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Processing times may be longer during promotions or peak seasons.
3. Delivery Time (Standard Shipping)
UAE Delivery
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Standard Delivery: 2–5 business days
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Remote areas may require additional time
International / Worldwide Delivery
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Standard International Shipping: 7–14 business days
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Delivery times may vary based on:
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Destination country
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Customs clearance
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Local courier operations
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AZ Sports is not responsible for delays caused by customs authorities or international courier services.
4. Shipping Charges
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Shipping charges are calculated at checkout based on location, weight, and order size.
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International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
5. Cash on Delivery (COD) – UAE Only
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COD is available within the UAE only
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COD charges (if applicable) will be shown at checkout
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COD is not available for international orders
6. Delivery Issues & Delays
AZ Sports is not liable for delivery delays caused by:
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Incorrect or incomplete address details
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Customer unavailability
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Customs clearance delays (international orders)
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Courier delays beyond our control
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Weather conditions or public holidays
Re-delivery charges may apply in such cases.
7. Damaged or Missing Items
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Any damaged or missing item must be reported within 48 hours of delivery
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Customers must provide clear photos or videos for verification
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After confirmation, AZ Sports will offer a replacement or suitable resolution
8. Failed Deliveries
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If delivery fails due to incorrect address or customer unavailability:
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The order may be returned to AZ Sports
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Re-shipping charges may apply
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Refunds (if applicable) will exclude shipping, COD, and customs charges
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9. Address Accuracy
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Customers are responsible for providing accurate and complete shipping details
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AZ Sports will not be responsible for orders delivered to incorrect addresses provided by the customer
10. Policy Updates
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AZ Sports reserves the right to update or modify this Shipping Policy at any time without prior notice
11. Contact Information
For shipping-related inquiries, contact us:
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📧 Email: sales@theazsports.com
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📞 Primary Phone: +971 56 190 0851
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📞 Secondary Phone: +971 52 843 5590
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🕘 Business Hours: 10 am to 6 pm (UAE Time)
